COMMITTED TO PROVIDING YOU WITH A GOOD EXPERIENCE
Enter the requested data to submit your claim.
Additional information
- Claim: Dissatisfaction related to products or services.
- Complaint: Discomfort or dissatisfaction regarding customer service.
Filing a claim does not prevent access to other dispute resolution mechanisms, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must respond to the claim or complaint within a maximum period of fifteen (15) business days, which is non-extendable.