Terms & Conditions

You agree to provide all accurate information required during the reservation process. The student ID must meet the following requirements as required by the Peruvian government.

All university ID cards must be laminated and clearly display the following information:

• The name of the university or institute,
• The student’s first and last name,
• The current date of the university ID card,
• The student photo and expiration date must be valid for one year only; the year must coincide with the year in which the student visits Machu Picchu.

University students must be under 25 years of age at the time of their visit to Machu Picchu.

Invalid ID cards: Library card, tuition receipt, master’s or doctoral certificates, etc.

The student ID card MUST BE presented in physical form upon entry to Machu Picchu. Photographs or copies are NOT accepted.

(Applicable in Case of Strikes, Natural Disasters, or Social Issues)

Train Tickets

If unforeseen events such as strikes, natural disasters, or social conflicts occur, any pre-purchased train tickets will be non-refundable and non-transferable. Upon receiving your reservation and payment, Peru Bucket List SAC immediately purchases your train tickets (via Peru Rail or Inca Rail) and Machu Picchu entrance tickets (through the Ministry of Culture) in your name. These tickets are issued exclusively for you as the sole user, making you responsible for presenting them at the designated time.

Please note that we cannot guarantee or facilitate changes to these tickets. If you wish to modify your train schedule, you must do so in person at the respective office, subject to availability and potential surcharges.

By booking with Peru Bucket List SAC, you acknowledge and accept responsibility for any additional expenses that may arise due to these circumstances. You also waive any right to refunds or compensation related to lost or unused tickets.

We appreciate your understanding and cooperation as we strive to provide a seamless travel experience.

Machu Picchu Entrance Ticket

In the event of unexpected disruptions due to natural disasters, strikes, or social conflicts, your Machu Picchu entrance ticket may be lost without the possibility of a refund or rescheduling. Neither Peru Bucket List SAC nor the Ministry of Culture offers date changes or reimbursements for unused tickets.

If you wish to visit Machu Picchu on a different date, you must purchase a new ticket in person at the Ministry of Culture office, presenting your original passport.

Accommodation & Food

If an unforeseen event requires the tour to pause or be canceled and travelers must extend their stay for safety reasons, Peru Bucket List SAC will cover accommodation and meals only for the originally contracted tour or trek duration.

Once the contracted period ends, any additional expenses for lodging, food, or other necessities will be the traveler’s sole responsibility. As these events are beyond our control, Peru Bucket List SAC cannot be held responsible for any additional costs incurred. We appreciate your understanding and flexibility in these situations.

You agree to be aware of and release Peru Bucket List from any liability, reimbursement, expense or inconvenience or generated by this unfortunate situation.

At Peru Bucket List SAC, once your reservation and payment are confirmed, we will immediately purchase your Machu Picchu entrance ticket using the personal information you provide. If any errors in your details result in issues at the entrance, you will be responsible for purchasing a new ticket at your own expense.

Machu Picchu Entry & Circuits

We will always strive to secure a classic circuit ticket (Llapta Machu Picchu – Circuit 2) for you, provided that reservations are made well in advance and availability allows. If this option is unavailable due to timing or limited slots, you will receive an alternative ticket for:

• Ruta 1-A: Ruta Montaña Machu Picchu. No guided tour
• Ruta 1-B: Ruta terraza superior. No guided tour

Machu Picchu & Huayna Picchu Mountain Hikes

If your itinerary includes Machu Picchu Mountain or Huayna Picchu Mountain, please note that these trails are self-guided, meaning you will need to complete the hike independently without a guide.

Tour Scheduling & Group Coordination

We always aim to secure early morning entry tickets to enhance your experience, allowing you to witness the sunrise over Machu Picchu. However, due to ticketing constraints, it is possible that members of the same group may receive different entry times or circuits.

• If your ticket does not match the guide’s schedule or circuit, you agree to explore Machu Picchu independently or with others holding the same ticket type and entry time.
• The guide will only conduct the tour for travelers whose entry time and circuit match the scheduled Llapta Machu Picchu (Circuit 2) tour.

By booking with Peru Bucket List SAC, you acknowledge and waive any claims for refunds or compensation if you do not receive the full 2-hour guided service as outlined in the itinerary.

Understanding Guide Availability

Our guides are experienced professionals who, after completing tours in Machu Picchu, must return home to rest before leading new treks. Due to a limited number of specialized guides, we kindly ask for your patience and understanding in these situations.

We appreciate your cooperation and look forward to providing you with an unforgettable experience at Machu Picchu!

If you plan to return to Cusco by bus after your tour or trek to Machu Picchu, review these key details to ensure a smooth trip:

Optimize your visit to Machu Picchu

• Book your entrance early, ideally by 6:00 AM, which will allow you to explore the citadel at a leisurely pace (maximum recommended time: 2 hours).
• Avoid Circuit 1 – Machu Picchu Mountain, as the 3-hour hike up + 3-hour hike down will significantly reduce your return time.
• Timely return to Aguas Calientes

To be on time for your bus back to Cusco:

• Return to Aguas Calientes no later than 11:00 AM. This will allow you to make the 3-hour hike to the Hydroelectric Plant.
• The bus departs at 2:00 PM and arrives in Cusco between 8:00 PM and 9:00 PM, depending on traffic and weather.

If you don’t have your entrance ticket in advance, if you need to purchase your ticket in Aguas Calientes, consider:

• Availability may vary depending on the season.
• The purchase process may take longer due to high visitor numbers.

If the ticket you purchase doesn’t allow you to return to Aguas Calientes before 11:00 AM, you should consider:

• Staying an extra night in Aguas Calientes and taking the bus the next day.
• Buying a last-minute train ticket, which can be expensive and is subject to availability.

⚠ Important reminder: By booking with Peru Bucket List SAC, you agree to:

• Cover any additional expenses resulting from changes in schedules or ticket availability.
• Exempt Peru Bucket List SAC from any refunds or claims due to these circumstances.

🎯 Plan ahead for a worry-free trip. Always have a Plan B to avoid unforeseen events and enjoy your experience stress-free.

Questions or concerns? Contact us, we’re here to help make your trip to Machu Picchu an unforgettable experience.

This service refers to treks (Inca Jungle/Salkantay) and tours (by train or bus) to Machu Picchu. For other tours, please consult the itinerary of your interest.

Pick Up: Our guide will pick you up from your accommodation (you must provide this information in advance) at a specific, pre-arranged time.

Please note that in some cases, access to certain hostels or hotels may be difficult. In these cases, we will meet you at a nearby meeting point to facilitate transit and departure. We appreciate your understanding.

Drop Off: Once the trek or tour to Machu Picchu is over, we will attempt to drop you off at your accommodation if traffic and weather conditions in Cusco permit. If this is not possible, we will drop you off at Plaza Regocijo (3 blocks from Plaza de Armas).

We apologize for the inconvenience, but nighttime traffic in Cusco can often be chaotic, and dropping each traveler off at their hostel would take all night. We appreciate your patience and understanding.

This section refers specifically to the Inca Jungle, Salkantay, Huayhuash, and Inca Trail treks. For other tours, please consult the itinerary of your interest.

Our service includes regular options consisting of animal and vegetable proteins, as well as carbohydrates. We also offer options for vegetarians and vegans. If you have any food allergies, please notify us at the time of booking and during the briefing.

Food portions are sufficient and proportional for all participating travelers. However, we recommend bringing protein bars or additional snacks for the hikes.

This service refers to treks (Inca Jungle/Salkantay) and tours (by train or bus) to Machu Picchu. For other tours, please consult the itinerary of your interest.

For solo travelers participating in group tours such as the Inca Jungle or Salkantay Trek, accommodation is arranged as follows:

Trekking base camps: Double rooms, paired with a person of the same sex during the activity.
Aguas Calientes: Shared dormitories in a hostel or hotel.

Please note that accommodation types may vary based on availability. If you prefer more privacy, an optional upgrade to a private room is available for $20 USD per person.

This optional activity refers to treks: Salkantay 5D/4N and Inca Jungle 4D/3N treks and requires an additional fee. For other tours, please consult the itinerary of your interest.

• Transportation: 50 soles (roundtrip) from Base Camp to Santa Teresa – Cocalmayo.
• Entrance fee: 20 soles. Subject to variation depending on the season

Please ensure you bring enough cash for this activity and other expenses during the trek. Please note that costs may vary depending on peak demand or the season.

If you cancel for any reason 48 hours before the start of the activity before 4:00 pm (Peru time), a 30% administrative fee will apply (operations and logistics of the trek or tour).

After 24 hours, a 45% administrative fee will apply (operations and logistics of the trek or tour). After this time, a 100% cancellation and no-show fee will apply.

Please remember that entrance fees and train tickets to Machu Picchu are 100% non-refundable. Unfortunately, there are no exceptions, but if you need a letter to provide evidence (expenses/losses) to your insurance company about your loss and help you recover some of the costs, we will be happy to issue one.

An 18% tax must be added to all refunds. We are a legally incorporated company and must declare our income.

If I paid for my reservation by card. This will generate an additional 5% (bank transaction). Both percentages will be deducted and discounted when the refund is issued.

The company only issues refunds through its direct booking platform (website) or PayPal. Please note that these may incur an additional charge, for which our company is exempt from any claims.

PLEASE NOTE: Tickets such as: Machu Picchu Entrance, Machu Picchu Bus, and Train Tickets are 100% non-refundable.

Unfortunately, there are no exceptions, but if you need a letter to provide evidence to your insurance company about your loss and help you recover some of the costs, we will be happy to issue one.

You will receive your money within 60 business days.

If we cancel your ACTIVITY, you may transfer the amounts paid to an alternative departure date or receive a refund (COST OF OPERATION). If we must cancel, we will inform you as soon as possible.

PLEASE NOTE: Tickets such as: Machu Picchu Entrance, Machu Picchu Bus, and Train Tickets are 100% non-refundable.

Unfortunately, there are no exceptions, but if you need a letter to provide evidence to your insurance company about your loss and help you recover some of the costs, we will be happy to issue one.

You will receive your money within 60 business days.

An 18% tax must be added to all refunds. We are a legally incorporated company and must declare our income.

If you paid for your reservation by card, this will generate an additional 5% (bank transactions). When issuing the refund, both percentages will be deducted.

The company only issues refunds through its direct booking platform (website) or PayPal. Please note that these may incur an additional charge, for which our company is exempt from any claim.

The company reserves the right to change the travel itinerary due to the aforementioned causes, local circumstances, or events beyond our control. In such emergency circumstances, you will cover the additional cost of any necessary itinerary changes. These may occur before departure, after departure, or during the tour.

Very important: An administrative fee will apply to this operation, which we are exempt from. This fee may vary depending on the method used (PayPal/website).

All travelers are responsible for attending the pre-departure briefing 2 days before the start of the trek/tour at our office in Cusco (Loki Hostel) at 7pm. This is an informative meeting about small details that will happen on the tour/trek to Machu Picchu. All information given in this meeting is official. Any last minute matter you need to know will be addressed here and your presence is very important.

Your absence voids any future claim due to lack of itinerary information and exempts the company from any liability and refund of money.

SLEEPING BAG / WALKING POLES: The traveler is responsible for these during and after the hike until they are returned in full. Any damage or loss will require the traveler to cover the cost of repair or the purchase of a new item.

Please inspect the equipment before carrying it.

BOOTS / JACKETS / PANTS: The traveler is responsible for these during and after the hike until they are returned in full. Any damage or loss will require the traveler to cover the cost of repair or the purchase of a new item. To rent these items, full payment will be required before the hike departure.

Our service is distinguished by providing each traveler with a duffel bag for the entire trek. We strongly encourage you to take care of these items. We regret to inform you that any loss or damage to these items will be the traveler’s responsibility.

The traveler agrees to be responsible for returning these items in person to our staff in Cusco upon arrival.

Please note that the itinerary published on our official website is generic and may be subject to change during the tour due to various circumstances, including natural or social incidents, emergencies, or for the convenience of the group or individual travelers, such as arriving early in Aguas Calientes to obtain Machu Picchu entrance tickets.

In such cases, our company is not responsible for these changes or any claims arising from them. Furthermore, any additional expenses incurred due to these adjustments must be covered by the traveler.

If you want to make a complaint or raise a problem with your trip, first contact your leader about your concern. If your problem is not solved, send an email to contact@perubucketlist.com as soon as reasonably possible and within 28 days of the incident or tour that was undertaken, and we will investigate your concern. We will not consider claims after 28 days.

Peru Bucket List will be taking photos and videos throughout your trip. By signing this document, you give us your full consent to use any photos taken of you and your image for advertising and promotional purposes free of royalties in any medium. If you do not consent to this, email contact@perubucketlist.com

Any personal information that Peru Bucket List collects about you will be used solely for purposes associated with the operation of your trip. The information may be disclosed to our agents, service providers, or other providers to enable us to operate the trip.

It is important for all travelers embarking on the Inca Trail trek to be aware that rules and regulations controlling Inca Trail and Machu Picchu are constantly changing.

The following are important notes to take into consideration:

• A limit of 500 people per day is allowed to start the Inca Trail. (Inc. Porters, cooks, and guides) (Designated by the Peruvian Government, where they have full remit to change these laws at any given time, and without warning).
• The trek will be closed once the limit is reached and no further bookings can be made.
• Reservations must be made before the trek begins. Therefore, to avoid disappointment, we require complete personal and passport information from you at the time of booking in order to apply for a permit in time.
• Inca Trail permits are 100% non-refundable, non-transferable. Permits are issued in your name and with your passport number, therefore it cannot be transferred to anyone else under any circumstances.

Any booking made 152 days (5 months) or more before the Inca Trail of any Peru Bucket List tour should proceed without any issue if we receive the following:

• Full name (exactly as it appears on the passport).
• Date of Birth.
• Nationality.
• Passport Number (of the passport you will be used to travel).
• Date of Passport Expiry – Must be valid for a least 6 months past the date of travel.

Please send all of the aforementioned details to contact@perubucketlist.com. Once we confirm the purchase of the permit, you may continue with the booking online.

Important: the passport number and name that is submitted to the Peru Bucket List, at the time of confirmation, will be used to purchase the Inca Trail permit and entrance to Machu Picchu. This passport number and name will be used to identify yourself as you enter the checkpoint at the start of the trail and throughout the hike. If this information does not match the information you have submitted at the time of confirmation, changes and corrections can be subject to fees as discrepancies can lead to being denied admission to the Inca Trail. If you are issued a new passport in between the time at which you make your booking, and embarking on your expedition, you will need to bring both documents with you.

Please note that these rules and regulations are strictly enforced by the governing bodies of the Inca Trail in Peru and are out of the control of the Peru Bucket List.

If you are denied access to the Inca Trail as a result of providing incorrect or invalid information, the cost of accommodation and other services during this time will be your personal responsibility and not the responsibility of the Peru Bucket List.

In the unlikely event that we are unable to secure permits, Peru Bucket List will move your trek automatically to the Jungle Trek 4D/3N. You will be notified prior to the start of your trip (please visit the website for more details on the trek itinerary).

Machu Picchu Entrance Regulations

The Peruvian government allows visitors to enter Machu Picchu for a maximum of 4 hours (starting as early as 6 a.m. and closing as late as 5:30 p.m. All visitors are required to be accompanied by a guide, all Peru Bucket List bookings include a guide.